New baggage rules at Dubai airport effective today

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Effective from today, Dubai Airports will introduce a new set of baggage rules to help improve service, reduce the risk of mishandlings and enhance the performance of its check-in and baggage operation at Dubai International.

Operators in the travel industry have advised passengers flying out of Dubai International to adhere to the new baggage regulations that go into effect today, March 8, to avoid delays.

What are the rules?

  • 1. No round bags
  • 2. No bags without flat surface
  • 3. No irregular shaped bags
  • 4. No oversized bags
  • 5. Bags that do not meet the criterion will have to be repacked in boxes for a fee

Accordingly, the new rule will see bags without flat surfaces rejected at check-in.

Dubai Airports has advised all airlines operating into DXB of the imminent change and has updated its website, mobile app and signage across the airport to help raise awareness.

“Dubai International provides some of the most sophisticated baggage systems in the world,” said Ali Angizeh, Vice President of Terminal Operations at Dubai International. “However, even the most technologically advanced systems can be disrupted by irregular shaped or oversized bags (as seen in picture above).

Bags that are round or do not have a flat surface of any kind are by far the largest source of baggage jams. These jams can shut down sections of our system, delay baggage delivery to the aircraft and inconvenience our customers.”

Non-compliant baggage can be repacked in boxes

With the new changes announced only last week, some passengers are still likely to show up with non-compliant bags.

  • Passengers, who show up at the airport with non-compliant baggage, will also be given the option to have it repacked in boxes for a fee.

Baggage tips to ensure a smooth check-in

  • Use a bag that has at least one flat surface.
  • Do not use irregularly shaped suitcases.
  • Don’t tie thick plastic ropes around your luggage. If you must, secure it with a tape.
  • Make sure your baggage is not larger than 90 cm long, 75 cm high and 60 cm wide.
  • Adhere to the weight limit specified by your carrier.
  • Liquids that you put in your hand luggage should not exceed 100ml per container, which must be placed in a clear, resealable plastic bag.

An Emirates spokesperson told Gulf News that the airline is also advising its customers to check its website for all baggage enquiries, to avoid confusion.  “We are quite specific and detailed with our passengers when it comes to baggage dimensions even when we have exceptions.”

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Stretching 140 kilometres and covering a surface area of 75 football fields, DXB’s baggage handling system is among the largest in the world.

It has 15,000 trays and is powered by 21,000 motors. DXB handled approximately 9.3 million bags in January this year. A bag spends an average of 29 minutes in the baggage system at DXB.

Published on 8 March 2017

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