Hamad International Airport (HIA) has been acknowledged as the ‘Best Airport in the Middle East’ by the 2016 Skytrax World Airport Awards for the second consecutive year at a ceremony that took place during the Passenger Terminal Expo in Cologne, Germany.
HIA also became the first in the Middle East to enter the World’s Top 10 Best Airports of the Skytrax World Airport Ranking.
It also won the award for Best Staff Service in the Middle East. The Skytrax World Airport Awards are the most prestigious recognition of quality for airports across the world.
The top ten airports for 2016 according to Skytrax
- Singapore Changi Airport
- Incheon International Airport
- Munich Airport
- Tokyo International Airport (Haneda)
- Hong Kong International Airport
- Chūbu Centrair Nagoya
- Zurich Airport
- London Heathrow Airport
- Kansai International Airport
- Hamad International Airport
This is the seventh time Changi Airport has topped the list.
Asian airports dominated the list, taking out seven of the top 10 slots, though three European airports – Munich (No.3), Zurich (No.7) and London’s much maligned Heathrow (No.8) – also made the grade.
Awards based on customer satisfaction survey
The survey evaluates customer satisfaction across 39 key areas such as service and product from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.
Votes for the The World Airport Awards are cast by customers in the largest, annual global airport customer satisfaction survey.
It is based on 13.25 million customer nominations across 106 nationalities and includes 550 airports worldwide.
Akbar Al Baker, Chief Executive, Qatar Airways Group, said: “Being named the Best Airport in the Middle East for the second year running is a major accomplishment for Hamad International Airport, the home of Qatar Airways.
“To be announced as the first airport in the Middle East to be listed among the top 10 world ranking airports is a great honour, and is testament to the satisfaction that global travellers feel when they are going places through one of the most advanced, and passenger-focused airports, in the world. We will continue working with all our passengers and our partners to ensure that Hamad International Airport remains among the world’s best.”