HIA Voted as Second-Best International Airport Worldwide

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Qatar’s Hamad International Airport (HIA) has secured the second place in the prestigious ‘2019 Travel + Leisure World’s Best’ awards.

Having received the same award for first time in 2017, HIA continues to position itself as a leading global aviation hub, with redefined airport experiences for travellers from around the world.

The Travel + Leisure World’s Best Awards evaluate airports based upon the direct feedback of their readers who vote for their favourite airport across the globe, upon criteria such as access, check-in, security, restaurants, shopping, and design.

According to the Travel + Leisure website, Singapore’s Changi Airport has been voted as the best international airport, while HIA came second and Dubai International Airport was voted third.

Top 10 International Airports 2019

  1. Changi Airport, Singapore
  2. Hamad International Airport, Qatar
  3. Dubai International
  4. Incheon International Airport, Seoul
  5. Hong Kong International Airport
  6. Abu Dhabi International Airport
  7. Tokyo International Airport (Haneda)
  8. Amsterdam Airport Schiphol
  9. Kansai International Airport, Osaka, Japan
  10. Zurich Airport

At HIA, passengers have been given autonomy for the check-in process through the airport’s ‘Smart Airport Program’, which has introduced self-check-in and bag drop kiosks, which are biometric enabled

This also makes the check-in process faster, which vastly improves customer experience and allows more passengers to be managed without physical expansion of the check-in facilities.

Within the security criterion, HIA has increased its security capacity for screening in its transfer areas and reduced queuing time, as part of its commitment to providing a seamless transfer experience for passengers and maintaining high standards of security.

The airport has also further improved customer service in the transfer security areas, allowing at least 95% of its transfer passengers to queue for under five minutes, which is an industry-leading achievement.

Published on 30 July 2019

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