Qatar’s Hamad International Airport (HIA) has secured the second place in the prestigious ‘2019 Travel + Leisure World’s Best’ awards.
Having received the same award for first time in 2017, HIA continues to position itself as a leading global aviation hub, with redefined airport experiences for travellers from around the world.
The Travel + Leisure World’s Best Awards evaluate airports based upon the direct feedback of their readers who vote for their favourite airport across the globe, upon criteria such as access, check-in, security, restaurants, shopping, and design.
According to the Travel + Leisure website, Singapore’s Changi Airport has been voted as the best international airport, while HIA came second and Dubai International Airport was voted third.
Top 10 International Airports 2019
- Changi Airport, Singapore
- Hamad International Airport, Qatar
- Dubai International
- Incheon International Airport, Seoul
- Hong Kong International Airport
- Abu Dhabi International Airport
- Tokyo International Airport (Haneda)
- Amsterdam Airport Schiphol
- Kansai International Airport, Osaka, Japan
- Zurich Airport
At HIA, passengers have been given autonomy for the check-in process through the airport’s Smart Airport Program’, which has introduced self-check-in and bag drop kiosks, which are biometric-enabled.
This also makes the check-in process faster, which vastly improves customer experience and allows more passengers to be managed without physical expansion of the check-in facilities.
Within the security criterion, HIA has increased its security capacity for screening in its transfer areas and reduced queuing time, as part of its commitment to providing a seamless transfer experience for passengers and maintaining high standards of security.
The airport has also further improved customer service in the transfer security areas, allowing at least 95% of its transfer passengers to queue for under five minutes, which is an industry-leading achievement.