Qatar Airways ranked ‘Best Airline in the World’ for customer service

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Qatar Airways has been recognised as the ‘Best Airline in the World’ by AirHelp Worldwide based on annual rankings of airlines worldwide.

Qatar Airways captured the number-one spot over 77 other airlines ranked by AirHelp internationally.

Using data collected from worldwide travellers who look to AirHelp for support, the rankings indicate which airline tops the charts in helping travellers when an issue arises.

Qatar Airways is renowned for its customer service and Arabian hospitality, striving to make every trip a “pleasant” and “memorable one.”

Qatar Airways’ on-board service features sophisticated meals designed by celebrated chefs, up to 3,000 entertainment options and Wi-Fi via Oryx One, as well as some of the most “spacious seats” in the air, all delivered by award-winning cabin crew.

Likewise, Qatar Airways’ “luxurious service in the air” is complemented by ground staff across its global network, all Qatar Airways’ lounges and at customer service centres worldwide.

Qatar Airways Group chief executive Akbar al-Baker said: “Qatar Airways’ ‘Best Airline in the World’ award from AirHelp is truly an honour and a credit to the thousands of men and women that work for Qatar Airways around the world.

“Qatar Airways staff are dedicated to delivering the highest levels of service, which brings passengers back to Qatar Airways again and again. At Qatar Airways, we believe that your trip – be it a holiday with your family or business travel with colleagues – begins the minute you travel with Qatar Airways.”

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Qatar Airways has received a number of accolades this year, including Skytrax’s Best Staff Service in the Middle East, World’s Best Business Class 2016, and Best Business Class Airline Lounge, as well as Best Business Class from Business Traveller Awards.

Last month, Qatar Airways received three awards at the 2016 Travel Weekly Magellan Awards held in New York. The ‘Gold’, the highest honour, was awarded to Qatar Airways for its International Business Class experience on the A350 aircraft, and ‘Silver’ was awarded for its International Economy Class, as well as for its ‘Going Places Together’ brand campaign.

- Published on 17 November 2016

1 Comment

  1. This has not been the case for my family of 3 travelling business class – they missed their connection in Doha had to pay £2200 for economy flights onwards to Phuket – were not offered help with accommodation etc. Now they are under the threat of the return flight being cancelled!!! What a great holiday. Customer Service ? Qatar could not even find them in the first class lounge to make sure they got the flight!!

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