Qatar Airways has again been named as ‘Airline of the Year’ by the prestigious 2017 Skytrax World Airline Awards, held at the Paris Air Show on Tuesday, the fourth time that the national carrier has been given this global recognition as the world’s best airline.
In addition to being voted ‘Best Airline’ by travellers from around the world, Qatar’s national carrier also won a raft of other major awards at the ceremony, including ‘Best Airline in the Middle East’, ‘World’s Best Business Class’ and ‘World’s Best First Class Airline’ lounge.
Qatar Airways’ home and hub, Hamad International Airport, was this year also rated five-star by Skytrax, one of the fewest in the world to be given this recognition.
Singapore Airlines, a perennial favourite in the awards was ranked No. 2 in the world, also receiving awards as the Best Airline in Asia, the World’s Best Business Class seat and for having the Best Premium Economy Onboard Catering.
The voting process
Referred to as the “Oscars of the aviation industry”, the World Airline Awards are held in high esteem for clarity of process and independence, with no outside sponsorship or external influence.
The survey voting processes and awards results analysis were subject to detailed, independent assessment by the UK advertising authority (ASA) in 2015 and found fully compliant, transparent and independent.
The survey enables any airline in the world to be nominated, allowing travellers to make their own choice, underlining the brand as the Passenger’s Choice Awards.
19.87 million eligible survey entries were counted in the final results, and 105 nationalities participated in the survey from August 2016 to May 2017. The survey covered over 325 airlines, from largest international airlines to smaller domestic carriers, measuring Quality standards for 41 KPI’s across front-line product and service factors in the Airport and Onboard environments.
Check out the top performing airlines in each category here