Qatar MoI opens kiosks at HIA to ease E-gate usage

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Qatar’s Ministry of Interior (MoI) has opened biometric data activation centres at the departure and arrival lounges of Hamad International Airport to ease the usage of e-gates by expatriates to exit and enter the country.

How e-gate service helps you

E-gates help passengers bypass the “immigration check/passport control” section of the airport, thus reducing queues and waiting times.

After check-in, passengers can complete their travel procedures through the e-gates and go to the boarding gate, without approaching any staff at the immigration section.

  • The service can be availed free of charge by all residents and their children over 18 years who hold Qatar’s residence permit card (chip-enabled or normal card).
  • The e-gates can be used with biometric data of eye scan or fingerprint or with both.
  • If the biometric data has not been entered in the system, travellers can approach one of the five kiosks (biometric data activation centres).

How the e-gate works

EGate HIAThe passenger has to place the ID card on the e-reader at the e-gate, which will read the biometric data stored on the card and verify them.

The first glass barrier will open if he has got the leave notification (exit permit) as well.

At the next part of the e-gate, the machine will match the data obtained from the travel document and the scan of the eye and fingerprint.

If the data matches, the device will open the final gate, enabling the passenger to move either to the boarding gate or baggage collection area (as the case may be).

Special counters for passport stamping

There are special counters adjacent to the e-gates for those who wanted their passports stamped while departing or arriving in the country.

Biometric activation centres

The activation centres at both the departure and arrival lounges have five self-service machines to help e-gate users who have not activated their biometric data, Gulf Times reported Colonel Mohamed Rashid al-Mazroui, Director of the Airport Passports Department, as having said.

According to Col al-Mazroui, most of the residents have been registered in the ministry’s database with either their eye-scan or fingerprint.

The ministry has introduced “the most-modern” software that enables passengers to update their biometric data in less than a minute, the official said.

The activation office will work round the clock and a technician will be at hand to help passengers who may encounter difficulties while trying to update their data.

Renewed passports need to be updated

If a resident has recently renewed his passport, the data needs to be updated through biometric data devices or at any MoI Service Centre in the country.

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If the new passport details haven’t been updated in the Passports Directorate system, the e-gate service will show the passport as expired.

The Ministry plans to increase the number of e-gates to 35 at both the lounges in the next phase.

Published on 12 January 2017

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