Relief for car owners: UAE abolishes compulsory repair at dealer’s workshops

The UAE Ministry of Economy (MoE) has abolished the requirement of compulsory maintenance of vehicles in the dealerships’ workshops for ensuring continued warranty, Emirates 24|7 has reported, citing a report in Emarat Al Youm.

According to the report, until now, the condition of maintenance work in the dealership’s workshops was a prerequisite for the continuation of the warranty contract between the car owner and agency.

The new decision will allow maintenance work on vehicles under warranty in workshops outside those of the dealership/agency.

The ministry said the abolition of the requirement will provide alternatives for consumers and reduce their cost of maintenance and repair.

Rating system for automobile workshops

The ministry said it is currently working in collaboration with the Ministry of Interior and the Emirates Authority for Standardization and Metrology Specifications (Esma) to classify and rate about 40,000 automobile workshops.

The ministry pointed out that the rating of workshops will be based on stars, that is, from one to four stars.

Maintenance can be done at any workshop

At its last meeting, the Higher Committee for Consumer Protection agreed to amend the condition that maintenance can be done only at the agency’s workshops.

The ministry agreed not to cancel the warranty clause from the contract of the agent or manufacturer if the owner of the vehicle gets maintenance work done on his car in workshops outside.

The ministry said auto complaints alone comprise over 20 per cent of the total monthly consumer complaints in the UAE.

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