Thousands of UAE residents get compensation for Galaxy Note 7

Samsung compensated 16,500 Galaxy Note 7 owners across the UAE in the first 10 days of its replacement and compensation programme following a spate of explosions of the device around the globe that was blamed on its batteries.

According to The National, the programme has covered 55 per cent of all Note 7 phones sold in this UAE since August 9, a total of some 30,000 phones.

  • 60 per cent of customers chose to replace the Note 7 with the Galaxy S7 Edge, securing compensation of about Dh650.
  •  40 per cent of customers who rejected any replacement received a full refund.

Samsung is committed to replacing Note 7s and/or compensating owners whether the phones were bought within the UAE or not, sources at Samsung told Al Etihad daily.

On October 19, Samsung announced the launch of the programme, and also said it would stop production of the model worldwide.

The exact cause of the battery malfunction is still under investigation, Samsung says.

The company cannot launch its next flagship phone, the Galaxy S8, without resolving the Note 7 mystery first.

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