If you believe you weren’t at a particular place at the time a traffic fine was issued against your name, or were driving within the speed limit, you have all the rights to contest the fine, says Dubai Police.
If you can prove your case, the traffic fine will be waived off in just five days once you register your case.
How to file a complaint
There are three options for an individual to contest a traffic fine in Dubai. To file a complaint, a driver can :
- Go to the General Directorate of Traffic headquarters OR
- Call on 04-6063755 to file a complaint OR
- Go through the Dubai Police website (www.dubaipolice.gov.ae)
Supporting documents required
If you are making a complaint, you must carry the supporting documents to prove your case.
- For example, if you were at a hospital when a traffic offence was levied, a hospital report that can prove you were visiting a doctor can be of immense help in this case.
You may analyse your case and try to get proof that you were not in the place where the offence was recorded.
Once you have filed a complaint, a special committee will look into your case.
The committee consists of six officers – deputy general at traffic department, two traffic control officers, a fines officer, representative of the Financial Supervisory General Headquarters of Dubai Police, and a representative of the Legal Affairs.
Duration for resolution
The committee is mandated to respond to the complainant within 5 working days once the review of the traffic fine was registered.
If the ruling is in favour of the complainant, the traffic violation will be cancelled.
However, if the driver is not satisfied, s/he should take a copy of the findings and approach Traffic Prosecution, which will issue the final verdict.
(As told by Colonel Saif Mohair Al Mazroui, General Directorate of Traffic at Dubai Police to Emirates 24|7 website.)